Q: Where can I find details about my test day?
A: You can find all relevant information about an IELTS test day here.

Q: When will the IELTS tests resume?
The British Language Training Centre and offsite locations resumed on the 18th of May. You are able to see all the available dates here. Please note: computer-delivered IELTS tests are only available at our secure test centre in Amsterdam.

Q: Is my test going ahead in line with COVID-19 measures?
The British Language Training Centre will resume testing from May 18th. We will adhere to the current government regulations in the Netherlands of 1.5m distance. Our staff will wear gloves and face masks, and the exam spaces will be sanitised regularly throughout the exam day. Antibacterial hand gel is available for usage.

Q: Can I reschedule my test?
If you want to transfer to a different test date, please send us an email stating your name, IELTS reference number, and your new preferred test date by email. We will tell you if this is a possibility regarding the IELTS regulations. 

Q: Can I use a face mask for my test?
 Due to new COVID-19 regulations in Amsterdam, we kindly ask you to wear a face mask in all public areas at our test centre.  Our centre does not provide face masks, so please bring your own. You will be allowed to take off your mask only when you sit down at your designated desk for your IELTS exam. 

Q: I want to cancel my IELTS test.
We are only able to cancel registrations when they are more than 5 weeks from the test date with an administrative fee of 40 euro. If you want to cancel, please send us your IELTS reference number and bank details, and we will provide you with a refund, minus the administrative fee. If your test was cancelled because of COVID-19, please send us an email and we will inform you of the possibilities of cancelling or rescheduling your test.

Q: My test date says ‘CLOSED’ on the website
This means that we cannot accept more registrations for this test date. 'CLOSED’ does not mean that your test is cancelled.

Q: Is the computer-delivered IELTS test online?
 No. The computer-delivered IELTS test is not an online ‘indicator’ but a fully valid IELTS test and takes place at the test centre in Amsterdam under secure conditions.

Q: I cannot log in to my computer-delivered IELTS account.
You will have to create your own computer-delivered IELTS account and create a password for this. Afterwards, you are able to register for computer-delivered IELTS test dates. If you have lost your password, please create a new account.

Q: Can I register for multiple computer-delivered IELTS tests?
Yes. You need to pay the entry fee for every test separately within two days of registering.

Q: I haven't received a confirmation email after registering for the IELTS exam. Is this normal?

A: After your payment, the email you receive confirming both your payment and test date may take up to 3 days to be sent to you - perhaps longer if you pay before a weekend. Do not worry about this, we need to manually check the ID document you uploaded when you registered and paid in order to ensure that all your personal information is correct in our system.

Q: I cannot upload my ID document during my registration
 For a paper-based IELTS session, please try to upload your ID document in a .jpeg format, and make the file smaller than 300x300 pixels. If this does not work, please send us a scan of your ID by email at For a computer-delivered IELTS session, please send us a scan of your ID by email at

Q: What are the advantages of computer-delivered IELTS?
Computer-delivered IELTS provides you with more test date options and faster results. Results are online in 3-5 calendar days. 

Q: Is there a difference between paper-based IELTS and computer-delivered IELTS?
The test format is the same. Both versions test Listening, Reading, Writing and Speaking, and are the same in terms of content, scoring, level of difficulty, and security. Please note that Speaking tests for both paper-based and computer-delivered tests are carried out face to face with a trained IELTS Examiner.

Q: Should I take IELTS on paper or computer?
This is a personal preference. You may be used to taking exams on paper, whereas other people might feel more comfortable writing on a computer or have more experience taking tests on a computer. Both formats are the same in terms of content, scoring, level of difficulty, and security.

Q: What kind of keyboards are used for computer-delivered IELTS tests?

A: All our keyboards are QWERTY keyboards.

Q: When do I get my results?
 For computer-delivered tests, results are available online between 3-5 calendar days after the test has been completed. For paper-based tests, results are available online 13 calendar days after the test has been completed. For both tests, certificates will be mailed out in the post on the day the results are available online.

Q: Are partial resits possible?

A: Even if you are only unhappy with the result of one component, partial resists are not possible. If you want to retake the test, you will have to take the complete test again.

Q: Can I view feedback about my IELTS results?

A: Due to IELTS regulations it is not possible to view feedback on your IELTS test once results have been released. Please refer to the terms and conditions you agreed to when you registered for your IELTS exam.

Q: Is computer-delivered IELTS harder than paper-based IELTS?
No. The test will be the same as paper-based IELTS in terms of content, scoring, level of difficulty, question types, security, and validity. The computer-delivered IELTS test is only available at our test centre in Amsterdam.

Q: What practice materials are available?
Please view the practice material available here, which gives you an introduction to computer-delivered IELTS and how it works.

  • Cambridge English