Q: What should I do if I have special requirements?
A: Full details of arrangements that are available for candidates with special needs can be found here.

Q: Can I reschedule my test?
A: If you want to transfer to a different test date, please send us an email stating your name, IELTS reference number, and your new preferred test date by email. We will tell you if rescheduling is a possibility in regard to the IELTS regulations. 

Q: I want to cancel my IELTS test.
A: We are only able to cancel registrations more than 5 weeks before the test date with an administrative fee of €40. If you want to cancel, please send us your IELTS reference number and bank details, and we will provide you with a refund, minus the administrative fee. 

For UKVI and Life Skills exams you can find the cancellation and refund policy on the following website: https://takeielts.britishcouncil.org/take-ielts/ukvi/ukvi-cancellations-and-refund-policy and contact us at bltc@bltc.nl to request your refund.

Q: I have paid to take the test, but now do not need the test – will I get a refund?
A: No. Transfers to other test dates or refunds are only possible with medical evidence.  

Q: I cannot log in to my IELTS Test Taker account.
A: You will have to create your own account on the IELTS Test Taker Portal and create a password for this. Afterwards, you are able to register for IELTS test dates. If you have lost your password, please create a new account.

Q: Q: What do I need to bring with me on the test day?
A: You have to bring the passport or ID that you registered with. If you want, you can bring a bottle of water. The water bottle must be transparent and should not have a label. Everything else you will have to leave behind in the cloakroom.

Q: Can I register for multiple IELTS tests?
A: Yes. You need to pay the entry fee for every test separately.

Q: I haven’t received a confirmation email after registering for the IELTS test. Is this normal?
A: After your payment, you will receive an email confirming both your payment and test date. If you do not receive the email within 24 hours, please contact us: bltc@bltc.nl Attention IELTS payment, or telephone the BLTC general number.

Q: I cannot upload my ID document during my registration
A: For an IELTS on paper test, please try to upload your ID document in a .jpeg format, and make the file smaller than 300×300 pixels. If this does not work, please send us a scan of your ID by email at bltc@bltc.nl. For an IELTS on computer test, please send us a scan of your ID by email at bltc@bltc.nl.

Q: Can I take the IELTS test on computer at home?
A: Yes, please see the ‘IELTS online’ link for all the conditions.

Q: What kind of keyboards are used for IELTS on computer?
A: All our keyboards are QWERTY keyboards.

Q: When do I get my results?
A: For IELTS on computer, results are available online between 3-5 calendar days after the test has been completed. For the Computer test, the certificate is sent to you electronically.

Q: How do I apply for more certificates to be sent to my University/School?
A: Go to your test-taker portal, click on your test date then go to ‘Adding Organizations’ – complete the University/School details.

Q: Are one skill retakes possible? ( One Skill Retake )
A: Yes, if you took a computer-based exam and are unhappy with the result of one part of your test, a partial retake is possible. Go to your Portal and register for a One Skill Retake.

Q: Can I view feedback about my IELTS results?
A: Due to IELTS regulations, it is not possible to have feedback on your IELTS test. Please refer to the terms and conditions you agree to when you register for the IELTS test.

Q: What practice materials are available?
A: Please view the practice material available here, which gives you an introduction to IELTS on computer and how it works. The BLTC also offers IELTS Preparation Courses

Q: Is a driving licence acceptable as a valid ID document?
A: No. IELTS does not accept a driving licence as a valid international ID document. And, make sure you bring the original ID you used to register for the test – photocopies are not acceptable.

Q: What time should I arrive at the test venue?
A: You need to be present at the test venue 30minutes before the start of the paper or computer-based exam. If you are taking the exam in the morning you need to be present at 8.30, and in the afternoon you should be present at 12.30.
You should arrive 20minutes before the start of your speaking test. You can find you speaking test time in your Test Taker Portal.

Q: What is the IELTS Non-Residency policy?
A: For more information regarding the IELTS Non-Residency policy please go to this website: https://takeielts.britishcouncil.org/ielts-non-resident-policy-faqs