Q: Where can I find details about my test day?
A: You can find all relevant information about an IELTS test day here.

Q: Can I reschedule my test?
If you want to transfer to a different test date, please send us an email stating your name, IELTS reference number, and your new preferred test date by email. We will tell you if rescheduling is a possibility in regard to the IELTS regulations. 

Q: I want to cancel my IELTS test.
We are only able to cancel registrations more than 5 weeks before the test date with an administrative fee of €40. If you want to cancel, please send us your IELTS reference number and bank details, and we will provide you with a refund, minus the administrative fee. 

Q: I have paid to take the test, but now do not need the test - will I get a refund?

A: No. Transfers to other test dates or refunds are only possible with medical evidence.  

Q: Ho do I request special requirements for taking my test? 
The request, with supporting medical evidence, must be made in writing at least 6 weeks prior to the test date. The test will be paper-based ( not on computer, except for the Writing part if a laptop is necessary ) and will take place in the Amsterdam BLTC Centre.  

Q: I cannot log in to my IELTS on computer account.
You will have to create your own IELTS on computer account and create a password for this. Afterwards, you are able to register for IELTS on computer test dates. If you have lost your password, please create a new account.

Q: Can I register for multiple IELTS on computer tests?
Yes. You need to pay the entry fee for every test separately within two days of registering.

Q: I haven't received a confirmation email after registering for the IELTS test. Is this normal?
: After your payment, the email you receive confirming both your payment and test date may take up to 3 days to be sent to you - perhaps longer if you pay before a weekend. Do not worry about this, we need to manually check the ID document you uploaded when you registered and paid in order to ensure that all your personal information is correct in our system.

Q: I cannot upload my ID document during my registration
 For an IELTS on paper test, please try to upload your ID document in a .jpeg format, and make the file smaller than 300x300 pixels. If this does not work, please send us a scan of your ID by email at For an IELTS on computer test, please send us a scan of your ID by email at

Q: What are the advantages of IELTS on computer?
IELTS on computer provides you with more test date options and faster results. Results are online in 3-5 calendar days. 

Q: Is there a difference between IELTS on paper and IELTS on computer?
Both versions test Listening, Reading, Writing and Speaking, and are the same in terms of content, scoring, level of difficulty, and security. ( Please note: the computer test does not provide the 10 minute answer transfer time which is part of the paper-based test format.) The Speaking tests for both IELTS on paper and IELTS on computer are carried out face to face with a trained IELTS Examiner.

Q: Should I take IELTS on paper or computer?
This is a personal preference. You may be used to taking exams on paper, whereas other people might feel more comfortable writing on a computer or have more experience taking tests on a computer. Both formats are the same in terms of content, scoring, level of difficulty, and security.

Q: What kind of keyboards are used for IELTS on computer?
A: All our keyboards are QWERTY keyboards.

Q: When do I get my results?
 For IELTS on computer, results are available online between 3-5 calendar days after the test has been completed. For IELTS on paper, results are available online 13 calendar days after the test has been completed. For Computer test, the certificate is sent to you electronically. For paper-based tests, the certificates are sent through the postal service. 

Q: How do I apply for more certificates to be sent to my University/School?
A: Go to your test-taker portal, click on your test date then go to 'Adding Organizations' - complete the University/School details.

Q: Are partial resits possible?
 if you are unhappy with the result of one part of your test, partial resists are not possible. If you want to retake the test, you will have to take the complete test again.

Q: Can I view feedback about my IELTS results?
Due to IELTS regulations, it is not possible to view feedback on your IELTS test. Please refer to the terms and conditions you agree to when you register for the IELTS test.

Q: Is IELTS on computer harder than IELTS on paper?
No. The test will be the same as IELTS on paper in terms of content, scoring, level of difficulty, question types, security, and validity. The IELTS on computer test is available in Amsterdam, Den Bosch, Zwolle & Barendrecht.

Q: What practice materials are available?
Please view the practice material available here, which gives you an introduction to IELTS on computer and how it works.

Q: Is a driving licence acceptable as a valid ID document?
: No. IELTS does not accept a driving licence as a valid international ID document.

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